FAQs

How can I contact you?

You can reach us via email at aromasentsofficial@gmail.com. We strive to respond to all inquiries promptly and provide the assistance you need.

Where are your products shipped from?

Our products are sourced from reputable suppliers and shipped directly to you. The specific shipping origin may vary depending on the product, but we ensure that all items meet our quality standards before dispatch.

Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange my product?

The fastest way to obtain a different item is to return the original product. Once your return is accepted, you can make a separate purchase for the new item.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping options at checkout to see if your location is eligible for delivery.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and PayPal. Please refer to our checkout page for the full list of accepted payment options.